Lead Detail and Timeline
The Lead Detail page gives buyers a clear record of what happened with a specific lead.
The page is designed to reduce back-and-forth with support by showing buyer-safe lead details, delivery status, claim activity, billing status, and compliance information when enabled.
What buyers may see
Depending on account permissions and enabled features, the Lead Detail page may include:
Lead contact information.
Lead type or vertical.
Source and campaign information.
Delivery date and delivery method.
Delivery status.
Billing status.
Quality claim status.
Claim history.
Compliance proof.
TCPA/source evidence.
Buyer notes or follow-up requests when enabled.
Timeline of buyer-visible events.
Timeline events
The timeline may include events such as:
Event | Meaning |
|---|---|
Lead Delivered | The lead was delivered to the buyer account. |
Delivery Confirmed | The buyer's delivery destination returned a successful response. |
Delivery Issue | The delivery destination did not accept the lead successfully. |
Claim Submitted | A quality claim was filed for the lead. |
Claim Updated | The claim status changed. |
Credit Applied | A credit was approved or applied. |
Invoice Updated | Billing status changed for the lead. |
Compliance Proof Available | Consent or source evidence is available for review. |
The timeline does not expose internal routing controls or private platform decisioning.
When to use the Lead Detail page
Use the Lead Detail page when you need to:
Confirm whether a lead was delivered.
Check why a delivery may have failed.
Review a claim or dispute status.
Confirm whether a lead was included in billing.
Download or review compliance evidence when available.
Gather context before contacting support.
Support tip
When contacting support about a specific lead, include the delivery ID and a short description of the issue. This helps the support team review the correct record quickly.